Shipping Policy
- All orders received are processed in 1-2 business days. Transit time ranges from 5-10 business days. At times, holidays, weather, and other issues out of our control can cause delays and increased transit times.
- We work with a variety of trusted carrier partners to get your order to you quickly and efficiently, often grouping it with other deliveries headed to your area. USPS steps in only for the final leg of the journey, handing your package off for local delivery. 2-3 days after your order ships, you'll receive an email with a tracking link so you can follow its progress every step of the way.
- Free Shipping on $75, it's true! Pura Stainless offers free ground shipping on qualified orders: $75+ subtotal. Valid throughout the United States, excluding Alaska and Hawaii. Pura Stainless does not ship to Alaska and Hawaii.
- All orders are covered during shipment and delivery by Route.com. To file a claim, please go to Route.com. The Route coverage is $0.98 per order, even on orders that qualify for free shipping.
- Unfortunately, at this time Pura Stainless does not ship to international destinations. Please contact us so we can help find the best international distributor for you!
If you have any questions regarding your recent Pura order, please contact us at office@purastainless.com and allow up to 2 business days for a response.
